Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 716-627-2322 or make an appointment online!
Know Your Rights
What our clients say about us?
Reviews and comments from our satisfied customers
These guys are true professionals. I usually repair my own vehicles but this time I needed a new wheel bearing which was outside of my capabilities. I let Carl and his staff take my vehicle in and I could not have been more satisfied. The work was performed promptly and he was very considerate of my schedule and my budget. You can tell that this shop cares about their work and their customers. I am so glad to finally have a place that I know I can depend on. Thanks so much!!
Carl's shop was recommended to me by my hair stylist. these guys do great work and are very honest with you about the priorities of car repair. I always go back to get all of my maintenance done!